Online Safety Act compliance for your community

Who the Act is for

The Act calls a community where members post and reply a user-to-user service, and Ofcom (the UK's online safety regulator) holds whoever runs it - the provider - to a set of duties. On Clankeeper, that's you: it's your community, under your name. Our job is to make those duties easy to meet.

Reporting

Report sits beside every post, comment, lesson and profile that isn't the member's own. They pick a reason and say what's wrong, without leaving the page. About a member, they can say whether it's the photo or the name, bio and links. Members can see every report they've made and where it's got to.

Intimate image reports

Intimate images shared without consent have their own route, as the Act now requires. Somebody reports it for themselves or for someone they act for, it goes to the top of your queue, and it comes down within 48 hours if it's what they say.

Complaints and appeals

Members can complain about something posted, about how a report of theirs was handled, about how the community is run, or appeal a decision about them - the four kinds of complaint the Act names. They see the answer on their Reports and complaints page, and can withdraw a complaint while it's open.

Moderation

Reports land in a queue in your office. Each one opens a case file: the post, comment or member, every report about it, its history, and what was decided before. You can hide it while you decide, take it down, suspend somebody or ban them, or dismiss the report.

Every decision is logged with its reason, newest first, and the member is told what was decided, why, and how to appeal. If somebody who isn't a member gets in touch about an intimate image, you can file the report and complaint for them, and correct or erase their details if they ask.

Your risk assessment and terms

The Act asks every provider for an illegal content risk assessment and a children's access assessment, and for terms that say how the community is run. Clankeeper's office hands you all three already filled in with what it knows - your name, your areas, your plans, the reasons members report things - with only the parts that are yours to answer left blank:

• the illegal content risk assessment, in Ofcom's four steps, covering the 18 kinds of priority illegal content in its guidance and the measures every service is asked for
• the children's access assessment
• your community terms, covering reporting, complaints and the 48-hour intimate image takedown

The office records when each assessment was done, and reminds you when the yearly review is due. We'll go through them with you when we set the community up.

Members' privacy

Photo metadata, location included, is stripped from every photo and attachment before anyone else can see it. Members choose whether they're in the directory and on the leaderboard. Behind it all sits the same security, GDPR and data protection as everything we build.

How we keep your data safe